Insurance claims

The procedure of claim settlement:

Hotline for consultation: 010-59731677，010-59731688，Fax: 01066217668

In case of danger or the need for medical guidance, please dial the 24-hour hotline for consultation of claim settlement and rescue: dial 4008105119 and press 1 after connected.

Document to be presented for settlement of claims:

1) Medical treatment for outpatient and emergency

A copy of the passport and visa page of the Insured

B Original of receipt

C Medical record, detailed expenditure sheet and copy of examination report and laboratory test report of each respective treatment

D  Copy of valid insurance certificate

If the fees have exceeded the minimum payment line of RMB2000 Yuan, then the medical record, detailed expenditure sheet and copy of examination report, and laboratory test report of treatment that cost below 2000 Yuan are also required to be presented. The cost of outpatient service at most 600 Yuan the same day.

2) Hospitalization

A copy of the passport and visa page of the Insured

B Certificate of the accident, in case of an accident (in case of traffic accident, the traffic unit should issue a liability confirmation of traffic accident)

C Original of receipt and detailed expenditure sheet for hospitalization

D Copy of hospital discharge summary or medical record of hospitalization

E Copy of valid insurance certificate

3)Medical treatment for accidental injuries

A copy of the passport and visa page of the Insured

B Course and certificate of accident (in case of traffic accident, the traffic unit should issue a liability confirmation of traffic accident)

C Original of receipt

D Medical record, detailed expenditure sheet and copy of examination report and laboratory test report of each respective treatment

F Copy of valid insurance certificate

Points for attention:

Hospitals for treatment are limited to the public hospitals within the territory of the Chinese mainland. Meanwhile, the relevant documents such as diagnosis certificates and medical records from relevant hospitals shall be presented.